One simple app built for frontline teams to move beyond scattered tools. Easily schedule, track time, communicate, and more with full clarity and control. Backed by Insight.
About the role
As Connecteam’s SMB Onboarding Manager, you will lead customers through their first and most critical phase with our product - onboarding. You’ll partner with small and growing businesses to ensure they successfully adopt and implement Connecteam’s solution, driving measurable value and setting the foundation for long-term success. We are accepting applications from employees working in the following states: Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.
What they're looking for
- Managing the end-to-end onboarding process for SMB customers, from kick-off call to activation
- Delivering tailored training sessions to help clients configure and implement Connecteam based on their unique business needs
- Guiding customers to quick wins that showcase the platform’s value and increase adoption
- Ensuring customers establish strong usage habits that drive retention and satisfaction
- Identifying at-risk clients early and creating proactive strategies to mitigate churn
- 2+ years of experience in SaaS onboarding, implementation, or customer-facing roles - MUST
More about this role
Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide.
We built Connecteam for real operators - the people running shifts, jobs, and teams across stores and sites. The kind of work that doesn’t happen behind a desk, and doesn’t have time for messy spreadsheets, scattered group chats, or tools that don’t talk to each other.
Connecteam brings daily operations and team communication into one intuitive app - from hiring and scheduling to training, tasks, and day-to-day coordination. It gives teams the clarity and control to run the day, shift after shift, job after job.
Backed by $220M+ from Insight Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding worldwide - empowering frontline teams to work smarter, stay connected, and operate with greater efficiency.
As Connecteam’s SMB Onboarding Manager, you will lead customers through their first and most critical phase with our product - onboarding. You’ll partner with small and growing businesses to ensure they successfully adopt and implement Connecteam’s solution, driving measurable value and setting the foundation for long-term success.
Key Responsibilities
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