The way people buy software is changing. We’re creating what comes next. Consensus is the world’s most trusted demo platform for B2B sales and marketing teams, rated #1 in Demo Automation on G2. Backed by AI Grant and USV.
About the role
Our Customer Success Managers are the trusted advisors for customers, responsible for building relationships, driving product adoption, and connecting the value of our products to customers’ business objectives to maximize their success. The Enterprise CSM is primarily responsible for the success, retention, and growth of our customers. Join Consensus and enjoy a robust benefits package designed with your well-being in mind:
What they're looking for
- Customer Relationships:
- Ability to identify and effectively engage new stakeholders at the executive level
- Build raving fans by delivering exceptional customer experiences, putting customers at the core
- Strategic Account Planning:
- Develop and execute comprehensive account plans that drive product adoption, customer engagement and satisfaction, and growth
- Lead strategic discussions with clients to mutually identify opportunities for expansion, upselling, and deepening of the engagement
More about this role
Our Customer Success Managers are the trusted advisors for customers, responsible for building relationships, driving product adoption, and connecting the value of our products to customers’ business objectives to maximize their success. The Enterprise CSM is primarily responsible for the success, retention, and growth of our customers.
- Customer Relationships:
- Build and grow meaningful relationships with key stakeholders, including executives, at Fortune 500 accounts, establishing multi-threaded relationships and creating executive sponsors and product champions across the business
- Ability to identify and effectively engage new stakeholders at the executive level
- Build raving fans by delivering exceptional customer experiences, putting customers at the core
- Strategic Account Planning:
- Develop and execute comprehensive account plans that drive product adoption, customer engagement and satisfaction, and growth
- Lead strategic discussions with clients to mutually identify opportunities for expansion, upselling, and deepening of the engagement
- Uncover, mitigate, and escalate risk within your book of business
- Project Management & Adoption:
- Coordinate with...
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