Conviva is the Quality of Experience platform for AI agents and streaming. Real-time AI agent analytics reveal what customers experience and what drives outcomes. Backed by NEA.
About the role
AI agents are becoming a new digital surface alongside mobile and web. This role builds the systems that let AI agents understand, query, and act on Conviva's behavioral data — MCP servers, agentic workflows, and the AI connectors that tie the platform into any client or downstream system.
What they're looking for
- 3–7+ years of software engineering experience, with production systems shipped end-to-end
- Strong Python backend fundamentals, comfortable owning services from design through deployment (fullstack a plus)
- Hands-on experience building and operating LLM-powered agents in production — with concrete stories of what broke, how you fixed it, and what you'd do differently
- Practical familiarity with agentic patterns: tool use, structured outputs, prompt chaining, multi-agent coordination, and knowing when a deterministic workflow is the right call
- Experience designing/building MCP servers or equivalent tool-use / AI connector integrations
- Have used evals to validate and debug agent behavior
More about this role
Conviva is the first and best place to understand and optimize digital customer experiences. Our Operational Data Platform harnesses full-census, comprehensive client-side telemetry—capturing every aspect of customer experience and engagement across all devices and linking them to the performance of underlying services, in real-time and at a fraction of the cost of alternative solutions. Conviva computes quality of experience across all users and all devices, in real time. We combine user actions with app and system responses to give your technology, business, and operations teams AI-powered insights into any issues impacting user experience and engagement. Trusted by industry leaders like Disney, NBC, and the NFL, Conviva revolutionizes how businesses understand customer experience and engagement, maximizing satisfaction, conversion, and revenue.
Conviva is the intelligence layer for digital businesses, turning every consumer interaction i nto ou tcome-based intelligence—linking engagement patterns across AI agents, apps, websites, and streaming video to real results such as purchases, bookings, and resolved support requests. Powered by its patented Time-State Technology®, the...
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