Conviva is the Quality of Experience platform for AI agents and streaming. Real-time AI agent analytics reveal what customers experience and what drives outcomes. Backed by NEA.
About the role
Conviva is the first and best place to understand and optimize digital customer experiences. Our Operational Data Platform harnesses full-census, comprehensive client-side telemetry—capturing every aspect of customer experience and engagement across all devices and linking them to the performance of underlying services, in real-time and at a fraction of the cost of alternative solutions. Conviva computes quality of experience across all users and all devices, in real time.
What they're looking for
- PhD in Computer Science, Statistics, or related field, or MS with 5+ years of applied ML/data science experience
More about this role
Conviva is the first and best place to understand and optimize digital customer experiences. Our Operational Data Platform harnesses full-census, comprehensive client-side telemetry—capturing every aspect of customer experience and engagement across all devices and linking them to the performance of underlying services, in real-time and at a fraction of the cost of alternative solutions. Conviva computes quality of experience across all users and all devices, in real time. We combine user actions with app and system responses to give your technology, business, and operations teams AI-powered insights into any issues impacting user experience and engagement. Trusted by industry leaders like Disney, NBC, and the NFL, Conviva revolutionizes how businesses understand customer experience and engagement, maximizing satisfaction, conversion, and revenue.
We are looking for a Senior Data Scientist with a strong foundation in Machine Learning, Algorithms , and experienced with AI-native development to help drive our AI Initiatives and contribute to the development of our Real-Time Analytics Platform. This is a hands-on, technically deep role ideal for individuals with a background in...
Browse similar: Startup jobs