AI Software for Residential and Commericial Contractors. Backed by Y Combinator.
About the role
We’re looking for a Customer Success Manager to own relationships with Coperniq customers and help them get as much value as possible from the platform. This is a hands-on role. You’ll work directly with contractors to understand how their businesses operate, configure Coperniq around their workflows, drive adoption, solve problems, and make sure customers are successful long after implementation.
What they're looking for
- Strong communicator who can build trust quickly with customers
- Extremely organized and able to manage several customer relationships at once
- Comfortable learning complex software and understanding operational workflows
- Proactive — you don't wait for a customer to complain before investigating a problem
- Able to operate with ambiguity and take ownership without needing a detailed playbook
- Strong problem-solving instincts and willingness to dig into product issues yourself
More about this role
Company: Coperniq — YC W23, backed by Initialized Capital
Coperniq is building an AI-native operating platform for project-based contractors.
We help contractors run their business across sales, project management, field operations, service, payments, and customer communication — while deploying AI agents alongside their teams to automate repetitive work.
We’re a fast-moving startup with a small team, real customers, and a lot left to build.
We’re looking for a Customer Success Manager to own relationships with Coperniq customers and help them get as much value as possible from the platform.
This is a hands-on role. You’ll work directly with contractors to understand how their businesses operate, configure Coperniq around their workflows, drive adoption, solve problems, and make sure customers are successful long after implementation.
You’ll also work closely with Product, Engineering, Sales, and Solutions Engineering. Customer feedback should not just live in a CRM — you’ll help turn it into product decisions.
Own customer onboarding and go-live from handoff through successful implementation.
Drive product adoption through workflow coaching, health checks, QBRs, and proactive...
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