AI native physical security platform for video, access, visitors, and emergency response. Detect threats, investigate faster, and coordinate response from one unified system. Backed by Battery and Air Street.
About the role
As a Technical Support Engineer, you will be on the front line, triaging customer tickets (via Intercom or email). You'll be responsible for the initial debugging of issues, resolving most on your own and escalating to the engineering team when needed. You'll contribute to our support automation system. You'll manage multiple customers simultaneously, often across several days, so strong organization and attention to detail are critical to ensure nothing slips through the cracks.
What they're looking for
- Bachelor’s degree in Computer Science, Networking, Cybersecurity, IT, or related field
- Hands-on networking troubleshooting experience in real production environments (IP addressing, DHCP, routing, DNS, ARP, NAT, firewalls)
- Strong networking fundamentals with a clear understanding of packet flow (L1–L3) and common failure points
- Linux experience with comfort using the command line, logs, and system/network diagnostics
- Clear, structured communication with the ability to explain technical concepts to both technical and non-technical audiences
- Basic scripting experience (Bash, Python) for automation
More about this role
At Coram AI, we’re reimagining video security for the modern world. Our cloud-native platform uses computer vision and AI to help businesses stay safe, make smarter decisions, and move faster; from real-time alerts to seamless clip sharing and multi-site visibility.
You’ll be joining an ambitious, fast-moving team that values clarity, craftsmanship, and impact. Every person here has a voice, ships meaningful work, and helps shape how AI can make the world safer and more connected.
As a Technical Support Engineer, you will be on the front line, triaging customer tickets (via Intercom or email). You'll be responsible for the initial debugging of issues, resolving most on your own and escalating to the engineering team when needed. You'll contribute to our support automation system. You'll manage multiple customers simultaneously, often across several days, so strong organization and attention to detail are critical to ensure nothing slips through the cracks.
Troubleshoot customer issues across networking, devices, and backend services
Support customer setup, onboarding, and configuratio n to ensure systems are working correctly.
Diagnose and resolve networking and system...
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