Backed by High Alpha.
About the role
The Senior Client Success Manager reports to the Senior Director of Client Success and serves as the strategic advisor and executive relationship owner for a portfolio of Cordial’s enterprise clients. Cordial operates a solutions-led model, meaning the Solutions team owns day-to-day client execution: platform configuration, technical problem-solving, and program delivery. The Senior CSM operates above that layer, accountable for client outcomes, commercial performance, and long-term strategic direction.
What they're looking for
- 7+ years in an enterprise client-facing role at a SaaS company, with a strong preference for experience in email, SMS, or digital marketing technology
- A bachelor’s degree or equivalent experience
- Experience operating in a solutions-led or delivery-led model where you owned strategy and outcomes while a technical team owned execution
- Full commercial ownership experience, you’ve carried a renewal and upsell number, managed forecasts, and driven net revenue retention across a portfolio
- A track record of building and maintaining VP and C-suite relationships within enterprise accounts
- Genuine technical curiosity, you can engage meaningfully with a client’s data architecture and martech stack without needing to be the one building it
More about this role
We founded Cordial in 2014 on the belief that there should be more humanity and empathy in marketing—both in how brands communicate with their customers and in how technology companies work with brands. We built our company and platform purposefully, driven by a desire to inspire more thoughtful communication and to create experiences that feel more personal and human—for consumers, for the people at the companies we work with, and for Cordial employees. Today, brands like PacSun, Revolve, Abercrombie & Fitch, Realtor.com, L.L. Bean and Forbes rely on Cordial to drive revenue growth by sending a better message.
We chose the name Cordial to symbolize how we empower our clients to communicate with their customers, as well as how we do business: with transparency, collaboration, and trust. We're building a passionate team of individuals willing to learn, grow, and be thoughtfully challenged on a daily basis to continuously improve our product, company, and culture every single day.
- Communicate better than the rest
- Own it, every time
- Solve client problems tenaciously
- Make Waves
The Senior Client Success Manager reports to the Senior Director of Client Success and serves as the...
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