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Manager, Customer Engineering

Cortex · Remote · Remote

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About Cortex

Cortex is the Engineering Operations Platform that gives engineering teams the visibility, governance, and golden paths to ship faster with AI, without runaway risk. Backed by Sequoia, Y Combinator and IVP.

About the role

We are a mighty group of ~80 passionate individuals excited about building a product that developers love. We recently raised $60M in Series C Funding this year led by Scale Ventures (with participation from Sequoia, IVP, and others) to build the Future of Developer Experience. You can read more about it here .

What they're looking for

  • People Management: Coaching, performance, hiring, workload
  • Technical Ownership: Becoming a product expert and continuously deepening that expertise, unblocking escalations, and setting the technical bar for the team
  • Team Management
  • Hire, onboard, and develop the Customer Engineers
  • Set clear goals and growth plans for the team
  • Own performance management, which includes calibration and feedback
More about this role

🧠 About Cortex

Cortex is the Engineering Operations Platform that enables organizations to continuously improve their operational maturity and reduce developer friction. With centralized visibility, clear ownership, automated Scorecards, and golden paths, we help engineering organizations operate as one.

Our customers – from startups to Fortune 100 enterprises – create a culture of engineering excellence, reducing incidents by 30% and improving MTTR by 50%, all while making it easier for developers to focus on building.

📍Location

We’re fully remote and welcome candidates from anywhere in the US! We have all-company offsites a few times a year where we fly the whole team out to meet in person, build stronger relationships, kick off important projects, and have fun!

🤝 The Team

We are a mighty group of ~80 passionate individuals excited about building a product that developers love. We recently raised $60M in Series C Funding this year led by Scale Ventures (with participation from Sequoia, IVP, and others) to build the Future of Developer Experience. You can read more about it here .

💼 Role Summary

As the Manager of Customer Engineering, you'll lead and grow the Customer Engineering...

Read the full posting on Cortex's site ↗

Customer Experience

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