Streamline your commercial operations, enhance patient outcomes, and boost productivity with the leading patient experience solution for life sciences. Backed by Norwest.
About the role
Courier Health is at an inflection point. We exist to get patients faster, better access to life-saving therapies — and every customer we bring live is another set of patients we reach. How quickly and cleanly a pharma client goes live on our platform decides how soon that impact lands. This role owns that.
What they're looking for
- 5+ years in a customer-facing implementation, project management, solutions engineering, or technical consulting role at a SaaS company
- A track record of independently owning complex, multi-phase enterprise implementations involving multiple client stakeholders and technical workstreams
- Strong technical fluency — you can hold your own on API integrations, data mapping, system architecture, and configuration logic with client engineering teams. Coding isn't required, but technical depth is essential
- Excellent project management skills — you keep competing priorities moving across a portfolio of active engagements
- High emotional intelligence, curiosity, and empathy, with the ability to build trust with executive and technical stakeholders alike
- A proven ability to work with senior client executives on high-stakes, time-sensitive issues
More about this role
Courier Health is on a mission to solve one of the biggest and most meaningful opportunities in healthcare: reinvent how people living with chronic and rare diseases are supported.
We are building the future of patient engagement for life sciences companies. Our software is leveraged by biopharma companies to support patients in their complex journey from diagnosis to initiating and remaining on therapy to achieve optimal health outcomes.
We're a NYC-based team that believes culture, craft, and customer obsession go hand in hand. We show up for each other the same way we show up for the people we serve. We're an office-first company that values in-person collaboration 4 days per week because we believe the best work happens when you can collaborate and brainstorm together in the same room. If that sounds like your kind of place, we think you'll love it here.
Courier Health is at an inflection point. We exist to get patients faster, better access to life-saving therapies — and every customer we bring live is another set of patients we reach. How quickly and cleanly a pharma client goes live on our platform decides how soon that impact lands. This role owns that.
As Senior...
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