Simulation & Evaluation that scales voice and chat AI agents. Backed by Norwest and Y Combinator.
About the role
Take full ownership of your accounts' adoption and expansion, with compensation directly tied to their growth. Develop account plans, maintain an accurate view of the pipeline, and navigate conversations around scope and pricing. Your goal is to build successful, lasting customer relationships that expand into new use cases and teams.
What they're looking for
- You've owned commercial outcomes before: adoption, renewal, expansion, or quota in some form, not just delivery
- Experience in account management, technical account management, or a customer-facing role where the relationship's health was your job
- You've done deployment, implementation, or technical work where you owned a technical outcome, not just a relationship. Solutions engineering, forward-deployed engineering, technical customer success, or similar
- You can hold a room of stakeholders with different incentives, a champion, a skeptic, a validator, and get them aligned on what evidence would change their mind
- You have product instincts: you can tell the difference between a one-off customer ask and a gap worth closing, and you're comfortable making that case to the product team
- You're honest about tradeoffs out loud, including when you're wrong
More about this role
Coval is the evaluation platform for enterprise voice AI, built by former Waymo engineers applying autonomous vehicle testing standards to help companies deploy and scale conversational agents to 10s of millions of calls a month. The platform gives engineering, product, QA, and operations teams the infrastructure to stress-test agents across millions of realistic scenarios before launch, monitor every live conversation in production, and continuously sharpen performance through human-in-the-loop review. Trusted by more than 60 customers like Chime and Zoom, Coval is the operations layer for voice interfaces, the next platform after mobile and web.
The role
We're looking for a Deployment Strategist who owns the full lifecycle of an account after signature, driving adoption and expansion into new use cases and teams. You do that by being technical enough to catch what's happening (and not happening) in the deployment, and commercial enough to translate it into the relationship and the ROI behind it. This role rewards people who can sit inside real complexity and still find the two things that actually matter, and who can work cross-functionally with product and engineering to turn...
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