Learn about the impact prevalence of radiology misdiagnosis and how Covera Health radiology programs are improving quality radiology for all. Backed by Insight.
About the role
As a Patient Advocacy Specialist working on the Medmo team, you’ll play a vital role in helping Medicaid members access the resources and support they need to improve their health and well-being. In this role, you’ll serve as a trusted point of contact for members, helping them identify and navigate services that address a range of health-related and social needs. You’ll connect members with eligible community resources, including support related to nutrition, housing, transportation, and other essential services.
What they're looking for
- 1+ years of experience in a call center, customer support, patient services, community health, or another high-volume customer-facing role required
- Spanish fluency (written and spoken) is required
- Strong communication and relationship-building skills, with the ability to build trust and communicate with empathy
- Experience in healthcare, patient services, community health, value-based care, or a related field is preferred but not required
- Experience working with Medicaid reimbursement is preferred but not required
- A proactive, self-motivated approach with the grit and resilience to navigate challenges and adapt in a fast-paced environment
More about this role
At Covera Health, we're on a mission to improve healthcare by making every diagnosis more accurate.
Every year, millions of patients receive imaging that shapes life changing medical decisions. Yet too often, important findings are missed, patients struggle to access high quality imaging, and the healthcare system treats radiology like a commodity instead of one of the most critical moments in a patient's care journey.
We're changing that.
Covera combines clinical expertise, advanced AI, and one of the industry's largest radiology quality datasets to help detect disease earlier, improve diagnostic accuracy, and give clinicians greater confidence in every decision they make. Better diagnoses lead to better treatment, fewer unnecessary procedures, lower healthcare costs, and, most importantly, better outcomes for patients.
In 2026, Covera and Medmo came together to create the first platform designed to support the entire radiology journey. From helping patients find and schedule high quality imaging, to coordinating care, to ensuring the accuracy of every diagnosis, we're building a connected experience that simply hasn't existed before.
Backed by Insight Partners, our platform...
Browse similar: Startup jobs