Learn about the impact prevalence of radiology misdiagnosis and how Covera Health radiology programs are improving quality radiology for all. Backed by Insight.
About the role
As a Patient Experience Specialist working on the Medmo team, you'll play a vital role in helping patients navigate one of the most important moments in their healthcare journey. When a patient needs an MRI, CT, ultrasound, or other diagnostic imaging, the process can be overwhelming. Finding the right facility, understanding costs, coordinating with providers, and scheduling an appointment often requires navigating a fragmented healthcare system.
What they're looking for
- 1+ years of experience in a call center, customer support, patient services, or another high-volume customer-facing role required
- Spanish fluency (written and spoken) is required
- Healthcare, clinical, patient scheduling, or other relevant industry experience is required
- A college degree or equivalent combination of education and relevant experience is preferred but not required
- A proactive, self-motivated approach with the resilience to navigate challenges and adapt in a fast-paced environment
- Exceptional organizational skills with the ability to prioritize, manage competing priorities, and maintain attention to detail
More about this role
At Covera Health, we're on a mission to improve healthcare by making every diagnosis more accurate.
Every year, millions of patients receive imaging that shapes life changing medical decisions. Yet too often, important findings are missed, patients struggle to access high quality imaging, and the healthcare system treats radiology like a commodity instead of one of the most critical moments in a patient's care journey.
We're changing that.
Covera combines clinical expertise, advanced AI, and one of the industry's largest radiology quality datasets to help detect disease earlier, improve diagnostic accuracy, and give clinicians greater confidence in every decision they make. Better diagnoses lead to better treatment, fewer unnecessary procedures, lower healthcare costs, and, most importantly, better outcomes for patients.
In 2026, Covera and Medmo came together to create the first platform designed to support the entire radiology journey. From helping patients find and schedule high quality imaging, to coordinating care, to ensuring the accuracy of every diagnosis, we're building a connected experience that simply hasn't existed before.
Backed by Insight Partners, our platform...
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