Backed by Index and IVP.
About the role
As an Engagement Manager , you’ll ensure that Cradle’s largest customers achieve success across their entire protein R&D portfolio. While your Scientific Advisor peers drive success at the project level, you will own success at the portfolio level — building deep relationships with senior stakeholders, aligning on portfolio success metrics, and ensuring our software and services deliver measurable value across departments and programs.
What they're looking for
- Solicit, capture and communicate customer feedback, driving improvements in Cradle’s product and service delivery
- Partner with Product and Machine Learning Research teams to align customer strategic priorities and Cradle’s roadmap
- Design and co-create training and education initiatives that empower scientists to succeed on the Cradle Platform
- You will advocate for Cradle’s customers internally without losing sight of the delivery efficiency and interests of the Cradle team
- Deep understanding of biopharma R&D workflows and the ability to confidently engage with executive stakeholders as well as experimental and computational scientists
- 5–7+ years in enterprise client-facing roles (program management, consulting, or customer success) ideally in Life Sciences
More about this role
Proteins are the molecular machines of life, used for many therapeutic, diagnostic, chemical, agricultural and food applications. Designing and optimizing proteins takes a lot of expert knowledge and manual effort, through the use of custom computational and biological tools.
Machine learning is revolutionizing this space, by enabling high-fidelity protein models. At Cradle, we offer a software platform for AI-guided discovery and optimization of proteins, so that biologists can design proteins faster and at scale. We are already used by clients across biopharma, biotech, agri-tech, food-tech, and academia.
We're an experienced team of just under 100 people. We've built many successful products before and have enough funding for multiple years of runway. We are distributed across three offices in Amsterdam, Boston, and Zurich, alongside a few remote colleagues.
We offer our employees a very competitive salary, a generous equity stake in the company and a wide range of benefits and career progression opportunities.
As an Engagement Manager , you’ll ensure that Cradle’s largest customers achieve success across their entire protein R&D portfolio. While your Scientific Advisor peers...
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