Backed by Index and IVP.
About the role
As a Scientific Advisor within our Customer Success team, you will play a key role in ensuring our customers achieve success with Cradle’s software and services. You’ll act as a trusted partner of biotech and pharmaceutical companies, particularly for biotherapeutic and antibody projects. As part of this role, you’ll assist customers in mapping their program goals and data to Cradle’s capabilities, using our machine learning platform, and maximising the value and impact of our protein optimisation software.
What they're looking for
- Measure and monitor satisfaction of the customers with product as well as service
- Proactively gather customer feedback, and keep the customers informed as their feedback is then turned into improved features and services
- Collaborate with product teams at Cradle to guide product development so as to address customer needs
- PhD in molecular biology, bioengineering, bioinformatics, or a related field
- 5+ years of experience in biopharma in a scientific role in protein engineering, focusing on antibodies, with experience with biophysical and/or functional assays
- Deep knowledge of the biopharmaceutical R&D process, methods, and tooling
More about this role
Proteins are the molecular machines of life, used for many therapeutic, diagnostic, chemical, agricultural and food applications. Designing and optimizing proteins takes a lot of expert knowledge and manual effort, through the use of custom computational and biological tools.
Machine learning is revolutionizing this space, by enabling high-fidelity protein models. At Cradle, we offer a software platform for AI-guided discovery and optimization of proteins, so that biologists can design proteins faster and at scale. We are already used by clients across biopharma, biotech, agri-tech, food-tech, and academia.
We're an experienced team of just under 100 people. We've built many successful products before and have enough funding for multiple years of runway. We are distributed across three offices in Amsterdam, Boston, and Zurich, alongside a few remote colleagues.
We offer our employees a very competitive salary, a generous equity stake in the company and a wide range of benefits and career progression opportunities.
As a Scientific Advisor within our Customer Success team, you will play a key role in ensuring our customers achieve success with Cradle’s software and services. You’ll...
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