Who We Are: Crafty elevates workplace food and beverage programs with enhanced services managed in one innovative, centralized platform. Founded in 2015, our mission is to help companies craft better workplaces. Backed by Antler.
About the role
Crafty is seeking a Client Operations Manager II to deliver best-in-class experiences to clients in [Market] as a strong, hands on manager who leads with empathy. This individual will be the primary point of contact for a defined list of clients, engaging directly with them to ensure their food and beverage program is running the way they expect. Success in this role will be measured on operational quality, client happiness, client retention, client growth and client profitability.
What they're looking for
- Client Obsessed
- Client Understanding: Proactively anticipates and responds to complex client needs and preferences, ensuring exceptional and personalized interactions
- Patience and Eagerness to Learn: Actively seeks and implements feedback to drive continuous improvement in service quality, mentoring others in this approach
- Proactive Service: Consistently goes above and beyond to create memorable client experiences by anticipating client needs and addressing them before being asked
- Effective Communicator
- Operationally Sound
More about this role
The Bay/San Francisco, CA
Crafty is seeking a Client Operations Manager II to deliver best-in-class experiences to clients in [Market] as a strong, hands on manager who leads with empathy. This individual will be the primary point of contact for a defined list of clients, engaging directly with them to ensure their food and beverage program is running the way they expect. Success in this role will be measured on operational quality, client happiness, client retention, client growth and client profitability.
This role is a salaried role within Crafty. This role supports multiple clients within the Bay and is hybrid out of our San Francisco office.
- Client Obsessed
- Client Understanding: Proactively anticipates and responds to complex client needs and preferences, ensuring exceptional and personalized interactions.
- Patience and Eagerness to Learn: Actively seeks and implements feedback to drive continuous improvement in service quality, mentoring others in this approach.
- Proactive Service: Consistently goes above and beyond to create memorable client experiences by anticipating client needs and addressing them before being asked.
- Effective Communicator
- Interpersonal...
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