Who We Are: Crafty’s mission is to help companies craft better workplaces by providing the services and technology to deliver a modern, comprehensive food & beverage program for their employees, no matter where they work. Backed by Antler.
About the role
Crafty is seeking a Client Operations Specialist to deliver best-in-class experiences to clients in New York City. This individual will be the primary point of contact for a defined list of clients, engaging directly with them to ensure their food and beverage program is running the way they expect. Success in this role will be measured on operational quality, client happiness, client retention, client growth and client profitability.
What they're looking for
- Client Obsessed
- Client Understanding: Proactively anticipates and responds to complex client needs and preferences, ensuring exceptional and personalized interactions
- Patience and Eagerness to Learn: Actively seeks and implements feedback to drive continuous improvement in service quality, mentoring others in this approach
- Proactive Service: Consistently goes above and beyond to create memorable client experiences by anticipating client needs and addressing them before being asked
- Effective Communicator
- Written Communication: Produces clear, concise, and expertly structured written communications, including comprehensive emails, and documentation
More about this role
New York City, NY
Crafty is seeking a Client Operations Specialist to deliver best-in-class experiences to clients in New York City. This individual will be the primary point of contact for a defined list of clients, engaging directly with them to ensure their food and beverage program is running the way they expect. Success in this role will be measured on operational quality, client happiness, client retention, client growth and client profitability.
This role is a salaried role within Crafty. This role supports multiple clients within the area and is hybrid out of our NYC office.
- Client Obsessed
- Client Understanding: Proactively anticipates and responds to complex client needs and preferences, ensuring exceptional and personalized interactions.
- Patience and Eagerness to Learn: Actively seeks and implements feedback to drive continuous improvement in service quality, mentoring others in this approach.
- Proactive Service: Consistently goes above and beyond to create memorable client experiences by anticipating client needs and addressing them before being asked.
- Effective Communicator
- Interpersonal Communication: Builds and maintains strong relationships with clients...
Browse similar: AI jobs · AI startup jobs · Startup jobs · New York