Who We Are Crafty elevates workplace food and beverage programs with enhanced services managed in one innovative, centralized platform. Founded in 2015, our mission is to help companies craft better workplaces. Backed by Antler.
About the role
This role focuses on driving results through a high-performing team . You'll empower and develop your direct reports, build efficient systems, and partner cross-functionally to deliver seamless execution. The ideal candidate thrives on structure, accountability, and continuous improvement — building processes that scale and teams that grow stronger every quarter.
What they're looking for
- Champion the on-site experience by empowering F&B teams to create welcoming, engaging environments that reflect Crafty's commitment to hospitality and elevate the client and guest experience
- Build and sustain a metrics-driven culture focused on accountability, service quality, profitability, and continuous improvement across all on-site operations
- Foster collaboration and alignment across markets and internal functions to ensure consistency in service standards, operational best practices, and the overall Crafty experience
- Cultivate an engaged, motivated, and empowered team environment that reflects Crafty's values and passion for hospitality, inspiring on-site teams to deliver exceptional client and guest experiences every day
- Drive market-level performance by building efficient operational systems and ensuring consistent, high-quality execution across all client sites
- Translate strategic goals into actionable plans and measurable outcomes , aligning on-site teams and cross-functional partners around market priorities
More about this role
The Role
Crafty is seeking a Market Operations Manager to lead our local client operations in NYC — ensuring best-in-class service, operational excellence, and exceptional client satisfaction.
This role focuses on driving results through a high-performing team . You'll empower and develop your direct reports, build efficient systems, and partner cross-functionally to deliver seamless execution. The ideal candidate thrives on structure, accountability, and continuous improvement — building processes that scale and teams that grow stronger every quarter.
You'll report directly to the General Manager and work closely with Client Success, Partner Management, Fulfillment, and People teams to align market performance with company goals.
Required Attributes
TEAM LEADERSHIP
- Recruit, develop, and lead a high-performing client operations team , providing strategic direction and hands-on support to ensure on-site F&B teams deliver exceptional hospitality, service consistency, and operational excellence.
- Champion the on-site experience by empowering F&B teams to create welcoming, engaging environments that reflect Crafty's commitment to hospitality and elevate the client and guest...
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