Using AI to help dementia patients age at home. Backed by Y Combinator.
About the role
We're looking for a Customer Success leader to own what happens after a practice signs with Craniometrix. Our Partnerships Managers land the partnership. You and your team make it succeed: drive patient enrollment, build relationships the practice comes to rely on, and grow each account over time.
What they're looking for
- Experience managing the full customer lifecycle, from onboarding through renewal and expansion
- A track record of driving measurable outcomes: adoption, utilization, retention, or expansion. In our world, that is patient enrollment and engagement
- Comfort with data and reporting. You can stratify a portfolio, read utilization, and build a review that moves a practice forward
- Strong written and verbal communication, credible with clinical and administrative stakeholders
- Comfortable in a fast-paced, early-stage environment and building from a blank page
- Highly organized, systematic, and comfortable owning a number
More about this role
Craniometrix is building the care infrastructure that makes living with dementia easier.
When families get the right non-clinical coaching and support, everything changes: hospitalizations drop by up to 30%, patients stay home longer, and quality of life improves measurably. Medicare recently started paying for that coaching, which created the opening for us to build something that changes lives and preserves dignity at scale.
We launched our care navigation service in July 2025, hit $8M ARR in our first year, and closed a $15M Series A to become the navigation infrastructure for dementia, and that's just the beginning.
This is mission work and we treat it that way. We're building for the families and patients who need it most, and we're building a place where compassion shows up in how we serve customers and how we treat each other. We're growing fast, the clinical and economic foundation is strong, and there's a ton left to build.
If you want real agency, real scope, and the chance to help define how this category gets built, we'd love to talk.
We're looking for a Customer Success leader to own what happens after a practice signs with Craniometrix. Our Partnerships Managers land...
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