Using AI to help dementia patients age at home. Backed by Y Combinator.
About the role
We are seeking a Manager / Senior Manager / Director of Enrollment to lead the team that turns identified families into enrolled families. You will line-manage our team of remote enrollment specialists who call patients and caregivers, explain the GUIDE program, guide families through the enrollment conversation, and help them submit a clean, compliant Medicare application.
What they're looking for
- 3 to 8+ years of total experience, including direct management of a remote, hourly, W2 call-center or contact-center team of comparable size (~15+ reps), with hiring and performance management at that scale
- A track record of owning conversion or funnel metrics and moving them — you diagnose from the data, not from anecdote, and you're genuinely strong with numbers
- Demonstrated ability to coach call craft and build training that lifts a whole team, ideally including motivational interviewing, objection handling, or QA-driven coaching
- Experience running a compliant, HIPAA or other regulated industry call center operation, and owning a quality or error-rate metric alongside a conversion metric
- A clear good-to-great story: you've taken a functioning team or process and measurably improved it through coaching, training, or process change
- Excellent written and verbal communication, with the ability to make a complex funnel legible to a cross-functional team and leadership
More about this role
Craniometrix is building the care infrastructure that makes living with dementia easier. When families get the right non-clinical support, everything changes: hospitalizations drop by up to 30%, patients stay home longer, and quality of life improves measurably. Medicare recently started paying for that support, which created the opening for us to build something that preserves dignity and changes lives at scale.
We launched our care navigation service in July 2025, hit $8M ARR in our first year, and closed a $15M Series A to become the navigation infrastructure for dementia, and that's just the beginning.
We're building for the families and patients who need it most, and we're building a place where compassion shows up in how we serve customers and how we treat each other. We're growing fast, the clinical and economic foundation is strong, and there's a ton left to build.
About the Role
We are seeking a Manager / Senior Manager / Director of Enrollment to lead the team that turns identified families into enrolled families. You will line-manage our team of remote enrollment specialists who call patients and caregivers, explain the GUIDE program, guide families through the...
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