Cranston prepares tax and accounting work inside the software your firm already uses. Your team reviews every judgment call. Backed by Y Combinator.
About the role
As a Customer Implementation Lead, you will own the customer journey from signed contract through confident daily use. You will be the quarterback for each launch: turn customer goals into a clear plan, keep internal and external teams aligned, lead training, and make sure the workflow works in real firm work.
More about this role
ABOUT CRANSTON
Cranston builds AI that does tax and accounting work for CPA firms, inside the software those firms already use. Accounting firms use Cranston today for tax preparation, bookkeeping, document collection, review, and client work.
We are a small team in San Francisco. Dozens of firms already use the product, and demand is growing quickly. We need someone to make every new customer successful and build the operating system for repeatable onboarding.
ABOUT THE ROLE
As a Customer Implementation Lead, you will own the customer journey from signed contract through confident daily use. You will be the quarterback for each launch: turn customer goals into a clear plan, keep internal and external teams aligned, lead training, and make sure the workflow works in real firm work.
You do not need to be an accounting expert on day one. You do need to be organized, curious, comfortable with software, and willing to learn how accounting firms work. You will partner closely with Cranston's Forward Deployed Accountants when a workflow calls for deeper accounting judgment.
WHAT YOU'LL DO
- Own onboarding for new accounting-firm customers, from discovery and kickoff through go-live and...
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