Cranston prepares tax and accounting work inside the software your firm already uses. Your team reviews every judgment call. Backed by Y Combinator.
About the role
Own customer outcomes. Understand what each firm needs, build a practical plan, and drive it through to completion. Solve messy problems. Investigate issues, distinguish symptoms from root causes, and work with engineering to get the right things fixed.
What they're looking for
- You get up to speed quickly in unfamiliar domains
- You can break an ambiguous problem into concrete steps and start making progress
- You’ve owned something difficult and can explain what you personally did, what changed, and what you learned
- You communicate clearly and listen carefully. You can build credibility with a business owner and collaborate effectively with an engineer
- You’re comfortable with numbers, spreadsheets, new software, and AI tools
- You take initiative, care about details, and finish what you start
More about this role
Founding Strategy & Operations
Cranston · San Francisco · In person
Cranston is building AI tax-preparation and review software for CPA firms. We’re a seven-person startup looking for an exceptional generalist to work directly with our founders and own how customers put our product to work.
This role requires someone who learns quickly, asks sharp questions, earns people’s trust, and follows through. You’ll get deeply familiar with our customers’ businesses, solve unfamiliar problems, and turn what you learn into better software and better ways of operating.
You don’t need to have worked in customer success, implementation, or tax. You do need a track record of taking on difficult work and making things happen.
Your first major responsibility will be helping accounting firms successfully adopt Cranston. You’ll work directly with firm owners and their teams, understand their workflows, guide them through the product, and resolve the obstacles that stand between a signed contract and productive use. Along the way, you’ll help shape our product and build the processes that allow us to grow.
Own customer outcomes. Understand what each firm needs, build a practical plan, and drive it...
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