Save money, increase revenue, and build customer loyalty with the only unified platform for human and AI agents that transforms every customer experience. Backed by Greylock, Sequoia and a16z.
About the role
As an AI Success Manager, you will partner with Fortune 500 customers to translate AI capabilities, drive product adoption, and measure business outcomes. This is a highly strategic, technology-centric & consultative role focused on evolving how organizations leverage AI to drive improved performance.
What they're looking for
- Has 2–7+ years of experience in management consulting, customer-facing strategy + execution roles, or similar environments (SaaS experience is a plus, not a requirement)
- Thinks in frameworks and systems, not just tasks—able to break down ambiguous problems and drive structured solutions
- Enjoys identifying and owning problems all the way through to solutions, and creating best practices along the way
- Connects technical capabilities to real business outcomes, not just feature usage
- Is comfortable operating in a technical environment (data analysis, SaaS configuration, AI tool usage) without needing to be an engineer
- Has strong executive communication skills and can influence stakeholders across levels
More about this role
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.
As an AI Success Manager, you will partner with Fortune 500 customers to translate AI capabilities, drive product adoption, and measure business outcomes. This is a highly strategic,...
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