Save money, increase revenue, and build customer loyalty with the only unified platform for human and AI agents that transforms every customer experience. Backed by Greylock, Sequoia and a16z.
About the role
Schedule: Monday- Friday 8 - 5 with hour lunch w/ a rotating weeking with 3 others.
What they're looking for
- Experience managing or integrating SaaS applications or CCaaS platforms (e.g., Avaya, Five9, Genesys) and telephony infrastructure
- Experience with cloud-based hyperscaler solutions (e.g., AWS S3/RDS/EKS for file repositories and databases)
- Familiarity with Kubernetes for containerized applications
- Basic scripting skills (e.g., Python, PowerShell, Bash) for automation or data analysis
- Experience with logging and monitoring tools (e.g., Datadog, Grafana, Groundcover)
- Fluency in additional languages
More about this role
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.
Schedule: Monday- Friday 8 - 5 with hour lunch w/ a rotating weeking with 3 others.
We are seeking a highly motivated and technically proficient Application Support Engineer to join our growing...
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