Save money, increase revenue, and build customer loyalty with the only unified platform for human and AI agents that transforms every customer experience. Backed by Greylock, Sequoia and a16z.
About the role
As the Manager of Enterprise Customer Success at Cresta , you will lead and develop a high-performing team of AI Success Managers supporting our enterprise customers. Customer Success at Cresta has evolved beyond a traditional relationship-management model.
What they're looking for
- Has experience leading and developing Customer Success, Strategic Account Management, Consulting, or similarly customer-facing teams in a fast-paced SaaS, AI, or technology environment
- Brings a strong track record of driving retention, expansion, adoption, and measurable customer outcomes across enterprise accounts
- Has experience leading teams that manage a high-volume portfolio of complex enterprise customers, with the prioritization, grit, and operational rigor required to deliver meaningful outcomes at scale
- Understands how to coach a team to connect technical capabilities and product usage to real business results—not just feature adoption
- Is comfortable operating in a technical, AI-driven environment and can help their team build fluency in SaaS configuration, data analysis, AI tools, and evolving product capabilities
- Thinks strategically and systematically, with the ability to bring structure to ambiguity and translate insights into action
More about this role
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.
As the Manager of Enterprise Customer Success at Cresta , you will lead and develop a high-performing team of AI Success Managers supporting our enterprise customers.
Customer Success at Cresta...
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