Save money, increase revenue, and build customer loyalty with the only unified platform for human and AI agents that transforms every customer experience. Backed by Greylock, Sequoia and a16z.
About the role
The Program Director, Strategic Accounts is a senior customer leader responsible for driving end-to-end deployments and value realization across Cresta’s largest and most strategic enterprise customers (>$5M ARR).
What they're looking for
- 12+ years of experience in enterprise customer delivery, professional services, or program management roles within SaaS, AI, or CX transformation domains
- Proven success leading large-scale software deployments for Fortune 500 customers with >$5M in ARR and multiple stakeholder groups
- 3+ years of experience managing or mentoring implementation or delivery teams
- Deep expertise in executive engagement, enterprise governance, and change management for complex technology programs
- Exceptional communication and executive presence — able to influence C-level audiences and synthesize complex technical and business topics with clarity
- Strong financial acumen and ability to connect technical outcomes to business value and ROI
More about this role
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.
Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human...
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