Save money, increase revenue, and build customer loyalty with the only unified platform for human and AI agents that transforms every customer experience. Backed by Greylock, Sequoia and a16z.
About the role
The QM & Coaching Team at Cresta is vital for our post-call intelligence products. Our core mission is to utilize Large Language Models (LLMs) and advanced AI techniques to transform conversations into actionable intelligence, streamlining the process of agent performance review and coaching. We build systems that deeply analyze agent behaviors, delivering structured insights into their performance and pinpointing critical areas for improvement.
What they're looking for
- Proven experience as a Fullstack Engineer , with strong frontend and backend contributions to no-code or low-code platforms
- Deep understanding of modern frontend technologies (React, TypeScript, etc.) and design patterns for building complex UIs
- Backend expertise in Python, Go, or similar languages, experience with RESTful APIs and microservices architecture
- Strong foundation in database systems and data modeling, hands-on experience with Postgres, ClickHouse, or Elasticsearch is a plus
- Experience building platforms or tools for non-technical users, especially in AI/ML, automation, or workflow spaces
- Familiarity with managing state, execution logic, or visual programming paradigms is a bonus
More about this role
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.
The QM & Coaching Team at Cresta is vital for our post-call intelligence products. Our core mission is to utilize Large Language Models (LLMs) and advanced AI techniques to transform...
Browse similar: AI jobs · AI startup jobs · Startup jobs · Remote jobs