Save money, increase revenue, and build customer loyalty with the only unified platform for human and AI agents that transforms every customer experience. Backed by Greylock, Sequoia and a16z.
About the role
Machine Learning Engineers at Cresta work across several high-impact AI initiatives. Final team placement is determined based on experience, strengths, and business needs.
What they're looking for
- Bachelor’s degree in Computer Science, Mathematics, or a related field, Master’s or Ph.D. preferred
- 5–8+ years of industry experience building and deploying machine learning systems in production, including significant experience working with LLMs
- Strong expertise in NLP, Generative AI, transformer architectures, embeddings, and retrieval systems
- Proven experience designing and deploying Retrieval-Augmented Generation (RAG) systems in enterprise environments
- Experience building and evaluating complex agentic or multi-step LLM workflows
- Strong knowledge of modern ML frameworks and tools (e.g., PyTorch, TensorFlow, Hugging Face) and distributed/cloud-based infrastructure
More about this role
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.
Machine Learning Engineers at Cresta work across several high-impact AI initiatives. Final team placement is determined based on experience, strengths, and business needs.
- Agentic Assist:...
Browse similar: AI jobs · AI startup jobs · Startup jobs · Remote jobs