Save money, increase revenue, and build customer loyalty with the only unified platform for human and AI agents that transforms every customer experience. Backed by Greylock, Sequoia and a16z.
About the role
The Platform team is focused on building and maintaining a robust platform that supports all development. This team oversees key areas like architecture, design patterns, frameworks, libraries, UI components, development environments, tools, and deployment processes. As a member of the Platform team, this role focuses on building desktop screen capturing, auditing and analytics gathering systems for QA, legal and compliance reasons and extracting insights to automate workflows and remove inefficiencies.
What they're looking for
- Bachelor’s degree in Computer Science or related field. Strong Computer Science fundamentals
- Strong experience building native desktop applications on Windows, including deep familiarity with OS-level APIs (Win32, etc.)
- Experience implementing screen capture and recording systems, including video/audio pipelines, performance optimization, and multi-monitor/window capture
- Low-level systems programming expertise, including concurrency, memory management, IPC, and working beyond browser sandbox limitations
- Proven ability to design and own complex client-side systems, making architectural tradeoffs between native, Electron, and browser-based approaches
- Strong software engineering fundamentals with 6+ years of experience and a track record of technical ownership
More about this role
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.
The Platform team is focused on building and maintaining a robust platform that supports all development. This team oversees key areas like architecture, design patterns, frameworks, libraries,...
Browse similar: AI jobs · AI startup jobs · Startup jobs · Remote jobs