Save money, increase revenue, and build customer loyalty with the only unified platform for human and AI agents that transforms every customer experience. Backed by Greylock, Sequoia and a16z.
About the role
The Solutions Architect role at Cresta is dynamic and integral, requiring deep understanding of Cresta's capabilities and their integration with enterprise systems. As part of a selective and growing team, Enterprise Architects also help define sales and execution processes for effective land-and-expand strategies.
What they're looking for
- Experience with Telephony and Contact Center Infrastructure (AWS Connect, Genesys, Five9, etc.)
- Good understanding of integration options, APIs, iPaaS, UI Integrations
- Highly experienced with AWS, GCP, Salesforce
- Strong expertise in enterprise architecture, cloud platforms, AI/ML, and data systems
- Has extensive experience in large scale enterprise software implementations and solutions architecture
- Deep understanding of how enterprises leverage Generative AI solutions
More about this role
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.
The Solutions Architect role at Cresta is dynamic and integral, requiring deep understanding of Cresta's capabilities and their integration with enterprise systems. As part of a selective and...
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