Cribl is built for IT and Security data and provides a unified data management platform for exploring, collecting, processing, and accessing that data at scale. Backed by Greylock, Sequoia and GV.
About the role
Join the company that’s building the telemetry infrastructure for the AI era. At Cribl, we partner with IT and Security teams at many of the world’s biggest enterprises, including half of the Fortune 100, to bridge the gap between AI ambition and infrastructure reality. As the AI Platform for Telemetry, we give customers the choice, control, and flexibility to manage and analyze telemetry for both humans and agents, so they can build what’s next.
What they're looking for
- Manage an industry leading team
- Manage Customer Support Escalations and be the calm voice of reason amongst the chaos
- Review Cases, Metrics, Statistics to ensure departmental success
- Mentoring and coaching to drive Engineers to their best success
- Participate and be an advocate of Customers and Engineers
- Create, maintain, enhance Processes and Procedures
More about this role
Join the company that’s building the telemetry infrastructure for the AI era. At Cribl, we partner with IT and Security teams at many of the world’s biggest enterprises, including half of the Fortune 100, to bridge the gap between AI ambition and infrastructure reality. As the AI Platform for Telemetry, we give customers the choice, control, and flexibility to manage and analyze telemetry for both humans and agents, so they can build what’s next.
We’re one of the fastest‑growing private companies and a leading player in a massive, fast‑moving market. With a global workforce, we’re remote‑first and grounded in a simple idea: software is a people business. Cribl is the place where curious, collaborative people can do their best work, grow fast, and bring their full selves to the herd.
Cribl is seeking a Technical Support Manager to be a part of a specialized support team. This role is centered on customer success by providing in-depth knowledge of data management systems and solutions, Cribl’s interactions with those solutions and using our knowledge to lift up everyone we may come in contact with.
In this role, you will be joining a highly technical and collaborative team that is...
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