Backed by Index and Techstars.
About the role
This role is ideal for a Customer Success Manager at an early-to-mid career stage who has experience supporting enterprise customers and is looking to deepen their technical, product, and advisory skillset in a fast-growing SaaS environment.
What they're looking for
- 2-4 years of experience in a financial services customer-facing role, ideally in Customer Success
- Entrepreneurial mindset with the ability to manage multiple client projects, identify process gaps, and adapt to technical complexity
- Technically proficient with modern SaaS tools, a willingness to master the Cutover platform, and innate interest in cloud and AI
- A balanced approach to customer success, focused on maximizing platform usage and value while collaborating with internal teams to minimize churn and drive growth
- Strong relationship-building skills across all levels of enterprise organizations, adept at running data-informed business reviews, and a passionate customer advocate
- We're excited to offer Share Options as part of our compensation package
More about this role
An inclusive work environment is an empowering one. At Cutover, we lead with empathy and enable others to succeed through curiosity, kindness, and self-expression.
Cutover provides enterprise technology operations teams with an AI-powered SaaS solution that automates and streamlines complex processes with intelligent runbooks. The Cutover solution enables teams to respond to incidents quickly, recover from IT outages , and manage cloud migrations with precision and efficiency. Cutover is used in many of the world's largest financial institutions to support their critical technology operations, including 5 out of the top 6 largest asset managers and 3 out of the top 5 US banks.
We’re excited to grow our Customer Success team with some more energetic and growth-minded Customer Success talent. From initial onboarding to ongoing adoption, our Customer Success Managers assist customers throughout their lifecycle, helping them unlock maximum value from our platform and services. We have a keen focus on driving Monthly Active User (“MAU”) growth within our key accounts, as well as focusing on the overall account health by using a data driven approach to unlock value and resolve issues in...
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