Data security for the agentic enterprise. Cyberhaven traces data's full lifecycle and adapts protection as context changes, everywhere work happens. Backed by Redpoint.
About the role
This is an ideal opportunity for a highly motivated individual to get in on the ground floor as we build out our Technical Support function at Cyberhaven. The Technical Support Engineer candidate is passionate about technology, is always curious, and driven to delight customers. A true problem solver, you will take personal ownership in seeing a problem through to resolution or escalating and collaborating with some of the most talented engineers in the world.
What they're looking for
- 2+ years experience in providing technical support to customers for software solutions
- Deep technical background, with hands-on experience in supporting and troubleshooting security and/or endpoint technologies
- Ability to learn new technologies quickly
- Experience with Salesforce, JIRA and Github
- Proven experience with managing external and internal stakeholders
- Experience working with complex endpoint DLP solutions
More about this role
This is an ideal opportunity for a highly motivated individual to get in on the ground floor as we build out our Technical Support function at Cyberhaven. The Technical Support Engineer candidate is passionate about technology, is always curious, and driven to delight customers. A true problem solver, you will take personal ownership in seeing a problem through to resolution or escalating and collaborating with some of the most talented engineers in the world. You will become an expert on Cyberhaven’s Data Detection and Response platform, understand how it interacts with all the endpoints our customers interact with, and understand how our customers are trying to reduce data loss threats across the organization.
Ideally, you will be comfortable speaking with security and customer operation teams. You must have technical depth, be client obsessed, and experience with a Saas based security product. Having the desire to take initiative, own and resolve customer issues, and love working in a fast paced, high growth environment is key. This role reports to the Director of Support.
Provide well-thought out and reliable directions in technical and non-technical terms, to help customers...
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