Cyera is an AI-native data security platform that helps enterprises discover, classify, govern, and protect sensitive data across cloud, SaaS, on-prem, and AI environments. Backed by Accel, Lightspeed and Sequoia.
About the role
We are searching for a highly skilled Associate Customer Success Engineer to play a key role in optimizing our customers' utilization and return on investment in Cyera. This is a combined technical and account management role. You will own a portfolio of Commercial accounts end to end, pairing hands-on platform expertise with the commercial judgment to grow adoption, retention, and expansion across that book of business.
What they're looking for
- Experience managing a portfolio or book of accounts, with accountability for adoption, retention, and growth across that portfolio rather than a single account at a time
- A commercial mindset, including comfort partnering with Sales on renewal and expansion conversations, identifying whitespace, and connecting technical outcomes to demonstrable business value
- Associate's degree or equivalent experience required. Bachelor's degree in Computer Science or similar experience a plus
- Strong project management skills, enabling you to effectively plan, organize, and execute multiple projects simultaneously while maintaining a strong attention to detail
- A self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment
- A results-oriented mindset, with a proven track record of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention
More about this role
Come join the company at the center of how the world adopts AI securely. Cyera’s mission is to give enterprises the confidence to embrace AI safely — deciding exactly what it can see and do as it reaches deeper into the business. We started by solving the hardest problem in data security: finding and securing data faster and more precisely than anyone thought possible. That foundation is now the essential AI trust infrastructure for the Fortune 1000. We’re hiring mission-driven talent to put those leaders at the center of our story.
We are searching for a highly skilled Associate Customer Success Engineer to play a key role in optimizing our customers' utilization and return on investment in Cyera. This is a combined technical and account management role. You will own a portfolio of Commercial accounts end to end, pairing hands-on platform expertise with the commercial judgment to grow adoption, retention, and expansion across that book of business.
We expect the strongest candidates to bring experience from Customer Success Engineering and Customer Success Management, Sales Engineering or Solutions Engineering, or Technical Account Management. In each of these paths, you will...
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