Cyera is an AI-native data security platform that helps enterprises discover, classify, govern, and protect sensitive data across cloud, SaaS, on-prem, and AI environments. Backed by Accel, Lightspeed and Sequoia.
About the role
We are searching for a highly skilled Customer Success Engineer to play a key role in optimizing our customers' utilization and return on investment in Cyera. This is a senior, combined technical and account management role. You will own a portfolio of Commercial accounts end to end, pairing deep platform and data security expertise with the commercial judgment to grow adoption, retention, and expansion across that book of business.
What they're looking for
- 5+ years in a customer-facing technical role at a software company, such as Customer Success Engineering or Customer Success Management, Sales Engineering or Solutions Engineering, or Technical Account Management
- Demonstrated track record of owning customer relationships across a portfolio or book of accounts, with accountability for onboarding, adoption, renewal, and expansion rather than a single account at a time
- A commercial mindset, including comfort partnering with Sales on renewal and expansion conversations, identifying whitespace across the portfolio, and connecting technical outcomes to demonstrable business value
- Associate's degree or equivalent experience required. Bachelor's degree in Computer Science or similar experience is a plus
- Strong project management skills, enabling you to effectively plan, organize, and execute multiple projects simultaneously while maintaining a strong attention to detail
- A self-starter, with high energy, who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment
More about this role
Come join the company reinventing data security, empowering businesses to realize the full potential of their data. As the leading data security platform purpose-built for the cloud era, Cyera’s mission is to reinvent how businesses secure data, enable agile collaboration, and boldly pursue new business opportunities. Trusted by security teams at leading global businesses, our team is proving that data security is the next big thing in cyber. Backed by the world’s leading investors and working with a large and growing list of Fortune 1000 companies, we are looking for world-class talent to join us as we usher in the new era of data security.
We are searching for a highly skilled Customer Success Engineer to play a key role in optimizing our customers' utilization and return on investment in Cyera. This is a senior, combined technical and account management role. You will own a portfolio of Commercial accounts end to end, pairing deep platform and data security expertise with the commercial judgment to grow adoption, retention, and expansion across that book of business.
We expect the strongest candidates to bring experience from strategic customer management, Customer Success...
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