Cyera is an AI-native data security platform that helps enterprises discover, classify, govern, and protect sensitive data across cloud, SaaS, on-prem, and AI environments. Backed by Accel, Lightspeed and Sequoia.
About the role
We're hiring a Senior Support Engineer as a founding member of our Identity Customer Success organization. You'll be the technical lifeline for our most strategic enterprise accounts and help architect how the support function operates from day one.
What they're looking for
- You possess excellent organizational and analytical abilities, with a proven track record of remaining calm, articulate, and methodical during severe technical escalations or system outages
- Attention to detail is a part of your MO. Nothing slips through the cracks with you, even under pressure. Sev-1s, escalations, fast-paced environments, and changing priorities don't phase you
- You listen before you troubleshoot, solving for the customer rather than just trying to close a ticket
- Cross-collaboration across different teams and stakeholders comes naturally to you, keeping customer success at the center of everything
- Grounded in deep identity expertise, but always willing to learn what’s next
- You are relentlessly results-oriented, working hand-in-hand to align customer success with company goals while maintaining the drive to deliver your best work when the stakes are high
More about this role
Come join the company at the center of how the world adopts AI securely. Cyera’s mission is to give enterprises the confidence to embrace AI safely — deciding exactly what it can see and do as it reaches deeper into the business. We started by solving the hardest problem in data security: finding and securing data faster and more precisely than anyone thought possible. That foundation is now the essential AI trust infrastructure for the Fortune 1000. We’re hiring mission-driven talent to put those leaders at the center of our story.
We're hiring a Senior Support Engineer as a founding member of our Identity Customer Success organization. You'll be the technical lifeline for our most strategic enterprise accounts and help architect how the support function operates from day one.
This role sits at the intersection of deep technical expertise, identity security, and AI-driven workflow design. You'll diagnose the most complex issues across our customers' environments, help build the systems and processes the support team will run on for years, and partner with Product and Engineering as a trusted technical resource.
You’re a builder, not just a ticket-taker. If you want to inherit a...
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