Cyera is an AI-native data security platform that helps enterprises discover, classify, govern, and protect sensitive data across cloud, SaaS, on-prem, and AI environments. Backed by Accel, Lightspeed and Sequoia.
About the role
We’re looking for a Sr. Customer Success Engineer to be the trusted technical voice for our customers. This isn’t just about support - it’s about partnership. You’ll be the bridge between us and our customers’ technical teams, helping them implement, adopt, and get long-term value from our platform.
What they're looking for
- 5+ years of proven experience in customer facing roles (Technical Account Manager, Professional Services, Solution Architect, Solution Engineering, Technical Support, Customer Success Engineer)
- “Ninja mindset” - Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution
- Extensive experience providing Cyber/Identity solutions to big enterprise customers
- Experience interfacing with technical end customers, for example: IT practitioners, Developers, DevOps, Identity & Security Teams
- Experience with increasing customer satisfaction, adoption rates, and retention
- Experience building and operating in an early stage company – highly preferred
More about this role
Come join the company at the center of how the world adopts AI securely. Cyera’s mission is to give enterprises the confidence to embrace AI safely — deciding exactly what it can see and do as it reaches deeper into the business. We started by solving the hardest problem in data security: finding and securing data faster and more precisely than anyone thought possible. That foundation is now the essential AI trust infrastructure for the Fortune 1000. We’re hiring mission-driven talent to put those leaders at the center of our story.
We’re looking for a Sr. Customer Success Engineer to be the trusted technical voice for our customers. This isn’t just about support - it’s about partnership. You’ll be the bridge between us and our customers’ technical teams, helping them implement, adopt, and get long-term value from our platform.
You’ll collaborate closely with Engineering, Product, and Sales to guide onboarding, resolve technical challenges, and provide strategic direction tailored to each customer's identity and security needs. You’ll work with some of the world’s most forward-thinking security teams - helping them protect their machine identities and scale securely.
This is a...
Browse similar: Startup jobs · Remote jobs