Cyvl provides an AI infrastructure intelligence platform to enhance how engineers inspect and manage physical infrastructure. The platform utilizes vehicle-mounted 3D mapping sensors and AI algorithms to improve efficiency, reduce costs, and improve safety. Backed by Purple Arch Ventures.
About the role
As our Senior Customer Success Manager, you'll own the full customer lifecycle for our most complex strategic accounts, from onboarding through renewal, and play a direct role in how they achieve measurable outcomes with our platform. You've owned renewals end to end and know what it takes to build the processes and playbooks that help a CS team scale. Here, you're not just following the playbook, you're helping write it. This role is based in Somerville, MA, or remote from San Francisco, CA.
What they're looking for
- 5+ years of Customer Success experience, including owning complex enterprise or strategic customer relationships
- Ownership of the full renewal process, including forecasting, negotiation, and close
- Experience building CS processes and playbooks in an early-stage or scaling environment
- A track record leading strategic customer moments: onboarding, QBRs, and renewal cycles
- A strong analytical mindset, you use data to spot trends, measure impact, and uncover expansion
- An AI-first approach, you use AI tools to work more efficiently and maximize high-impact customer time
More about this role
The best infrastructure is invisible. You only notice it when it fails. For decades, the people responsible for our roads, bridges and sidewalks have been asked to manage the physical world with tools that can't see it.
Cyvl is the Physical AI company changing that. We build purpose-built sensors, computer vision and AI that turn every drive into current data: what exists, where it is and what condition it's in. 500+ cities and towns use our Infrastructure Intelligence Platform to direct the work and fix problems before they fail. 1 in 30 Americans drive on roads managed with Cyvl data.
The proof isn't a dashboard. It's a smoother commute, a safer walk to school and public dollars going where they matter most. We're a fast-moving team in Boston building hardware, software and AI for the real world. If you believe technology's highest calling is public good, come build with us.
As our Senior Customer Success Manager, you'll own the full customer lifecycle for our most complex strategic accounts, from onboarding through renewal, and play a direct role in how they achieve measurable outcomes with our platform. You've owned renewals end to end and know what it takes to build the...
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