Go from impression molds to digital scans at no cost with Dandy. Taking your practice digital has never been easier. Get started today! Backed by General Catalyst.
About the role
As a Clinical Support Expert, you will leverage your deep technical knowledge to support doctors, coach team members, and ensure operational excellence.
What they're looking for
- Minimum 5+ years of experience in a high-volume lab setting, experience in digital dental labs is a plus
- Minimum 3+ years of experience in 3Shape CAD/CAM digital design in aligners and building best design practices. Bonus for experience in other product lines
- Strong, current knowledge of Removables (dentures/partials) dental systems and their digital components (i.e., scan bodies), as well as Implant and Crown & Bridge systems
- Prior experience in a customer-facing role within a lab or dental organization
- Customer-focused mindset: driven to connect with doctors, troubleshoot issues, and deliver an exceptional experience
- Skilled at building rapport with clinicians, providing empathetic support, and handling complex concerns with professionalism
More about this role
Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.
Dandy is hiring a Clinical Support Expert who specializes in aligners to join our rapidly growing, venture-backed company. As a critical member of the Customer Experience Team, you will ensure our dental professionals receive best-in-class technical expertise and customer service. You will serve as a high-level clinical authority, tackling the most complex cases and driving quality improvements across the organization.
As a Clinical Support Expert, you will leverage your deep technical knowledge to support doctors, coach team members, and ensure operational excellence.
Resolve complex clinical inquiries , handling time-sensitive escalations from...
Browse similar: Startup jobs · Remote jobs