The official Duet NEMT site: modern dispatching software plus a growth team: websites & on-page SEO, off-page listings & reviews, Google Ads, facility outreach. Backed by Techstars.
About the role
We’re looking for a Strategy & Operations Manager to help build and scale the operational backbone of Duet, starting with our revenue cycle management (RCM) organization. You’ll report to the Head of RCM and work across both strategy and execution, designing the systems, processes, and org structure we need to support a growing portfolio of NP-owned practices.
What they're looking for
- 4 to 6 years in strategy and operations, business operations, management consulting, or program and operations management. Ideally at a high-growth startup or in healthcare or healthtech, supporting several stakeholders at once
- A track record of building and scaling operational functions or processes from scratch, both in the early days and as things grow
- Strong analytical and problem-solving skills. You can take a messy, ambiguous problem and turn it into a clear plan
- Solid program and project management skills. You can run cross-functional work end to end without losing track of the details
- Familiarity with healthcare RCM and/or MSO-PC structures, or the ability to pick them up quickly. Deep RCM expertise is a plus but not required
- Comfort with ambiguity and a fast-paced, changing environment. You don’t need a checklist handed to you every morning
More about this role
Duet is proving that nurse-practitioner-led care isn't just more accessible, it's better. We help NPs build and scale independent practices in communities too often overlooked by the health system: rural towns, immigrant populations, LGBTQ+ patients, and more. Backed by AI-driven tools that give independent NPs the backing of a much bigger system, our network of 100+ practices covering 400,000 annual visits has driven a 30% increase in preventative visits and a 35% drop in hospitalizations, the clearest sign yet that localized NP-led care means better outcomes.
We're a well-funded, early-stage company led by seasoned entrepreneurs and nurse practitioners, and backed by investors including Lerer Hippeau and Kairos.
Independent primary care is disappearing, swallowed by hospital systems and private equity roll-ups, often pulling out of the communities that need it most. But 31 states now support autonomous NP practice, and the results back up what we've long believed. We built the first value-based care contracts for NPs with major payors, taking on real financial risk for outcomes. In our anchor market in New Hampshire, our network outperformed the state on total cost of care by...
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