Databento provides real-time and historical market data APIs. Access data for equities, futures, options, and more with one integration. Sign up for $125 in free credits. Backed by NEA.
About the role
A meaningful share of our customer support volume is billing-related: invoices, payment issues, accidental charges, disputes, and renewal questions. This role owns that queue end-to end. You'll be the patient, steady voice who walks a customer through a confusing invoice, hops on a call to sort out a billing dispute, and makes sure our enterprise clients are billed correctly and completely. You'll also take billing-related busywork off our team's plate so we can focus on growing the business.
What they're looking for
- A genuine customer service orientation — patient, personable, comfortable getting on the phone to walk someone through a problem
- Experience resolving billing disputes, collections, or accounts receivable/payable issues
- Comfort working with complex, recurring billing cycles (usage-based or subscription billing a plus)
- Prior experience in industries with intricate billing, healthcare billing/insurance coordination, financial services, or similar is a strong plus
- Organized and detail-oriented, comfortable owning a process end-to-end with minimal hand-holding
- Experience with billing or invoicing software (e.g., Stripe, NetSuite, QuickBooks) is a plus
More about this role
The financial industry is growing at a record pace, but our data providers are still stuck in the past — with cumbersome onboarding processes, complicated APIs, slow infrastructure, and expensive licensing costs.
Databento is the market data platform for modern finance. The company provides real-time and historical data across futures, options, and equities through a unified API. By owning the entire market data stack end-to-end, Databento is the first platform of its kind to combine the performance and reliability demanded by the world's leading trading firms with a dramatically simpler developer experience. Our team includes alumni of Two Sigma, Citadel Securities, Flow Traders, Tower Research, PDT Partners, SIG, and other top quantitative firms.
A meaningful share of our customer support volume is billing-related: invoices, payment issues, accidental charges, disputes, and renewal questions. This role owns that queue end-to end. You'll be the patient, steady voice who walks a customer through a confusing invoice, hops on a call to sort out a billing dispute, and makes sure our enterprise clients are billed correctly and completely. You'll also take billing-related busywork off...
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