Powered by Vera—the complete privacy AI agent, and an unrivaled 2,500+ integrations—DataGrail solves complex privacy challenges that others can't. Backed by Felicis.
About the role
Data privacy has become one of the most strategic challenges facing modern enterprises — sitting at the intersection of AI governance, data operations, and customer trust. As companies adopt AI at scale, they need new ways to automate privacy and manage risk without slowing innovation. DataGrail has launched the first agentic privacy platform, and we're entering a pivotal phase of growth as we scale toward the next stage of the business.
What they're looking for
- Own the customer journey from onboarding through long-term success and retention
- Lead customer onboarding and implementation projects, coordinating timelines, stakeholders, and delivery milestones
- Drive platform adoption and customer value by helping organizations operationalize privacy best practices
- Build trusted relationships with customer stakeholders, including privacy, security, legal, and executive teams
- Proactively monitor customer health, identify churn risks early, and drive resolution plans
- Partner cross-functionally with Solutions Architects, Product, Support, and Sales to improve the customer experience
More about this role
Data privacy has become one of the most strategic challenges facing modern enterprises — sitting at the intersection of AI governance, data operations, and customer trust. As companies adopt AI at scale, they need new ways to automate privacy and manage risk without slowing innovation. DataGrail has launched the first agentic privacy platform, and we're entering a pivotal phase of growth as we scale toward the next stage of the business.
As a Customer Success Manager at DataGrail, you’ll partner with customers to help them operationalize and scale their privacy programs using our agentic privacy platform. Acting as a trusted advisor, you’ll drive onboarding, adoption, and long-term customer success by delivering strategic guidance, fostering engagement, and helping customers realize measurable value from the platform. You’ll also advocate for customer needs cross-functionally, helping shape the product experience and the future of privacy operations.
- Own the customer journey from onboarding through long-term success and retention.
- Lead customer onboarding and implementation projects, coordinating timelines, stakeholders, and delivery milestones.
- Drive platform adoption and...
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