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About the role
As Director of Customer Success - Americas at DataSnipper, you lead the regional Customer Success organization responsible for adoption, retention, customer value, and team performance across the Americas. You are accountable for turning DataSnipper into measurable business impact across Mid-Market, Enterprise, audit, and non-audit customer segments, while building the leadership system that allows managers and CSMs to execute consistently at scale.
What they're looking for
- Required experience: 8+ years in Customer Success, Account Management, Professional Services, Implementation, or a related customer-facing function in B2B SaaS, with 4+ years in CS leadership and meaningful experience managing managers
- Second-Line Leadership: You have led managers before, or operated at a level where you coached leaders, inspected team performance through others, and influenced outcomes across multiple teams or segments
- Customer Success Operating Depth: You understand the full CS motion: onboarding, implementation, adoption, health management, risk mitigation, Strategic Business Reviews, renewals, expansion support, executive engagement, and voice of customer
- Data-Driven Executive Judgment: You use product data, health signals, forecast movement, customer sentiment, portfolio trends, implementation milestones, manager insight, and market signals to make decisions and influence company-level priorities
- Process, Scale, and Adaptability: You build repeatable systems without overcomplicating the work. You know when to standardize, when to adapt, and when to simplify, and you help teams stay focused through change
- Audit, Finance, or Data Automation Exposure: Experience with audit, accounting, finance, AI adoption, or workflow automation customers is a strong plus, especially where you have supported enterprise adoption, change management, or AI-enabled transformation
More about this role
As Director of Customer Success - Americas at DataSnipper, you lead the regional Customer Success organization responsible for adoption, retention, customer value, and team performance across the Americas. You are accountable for turning DataSnipper into measurable business impact across Mid-Market, Enterprise, audit, and non-audit customer segments, while building the leadership system that allows managers and CSMs to execute consistently at scale.
You operate as a second-line leader: managing Customer Success Managers, raising the bar for Senior ICs, and translating company strategy into a practical regional operating rhythm. Over the next 6–12 months, this role will be central to helping the Americas CS organization scale adoption of DataSnipper’s agentic platform, connect implementation to durable customer value, and align the business to the rapid evolution of AI adoption among frontier accounting firms in the US.
You also represent the Americas voice in CS and Company leadership. You bring insight from customers, managers, portfolio data, implementation learnings, and market signals into company-level conversations. You act as a pulse on where the market is moving and what...
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