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About the role
As a Technical Support Specialist at DataSnipper, you'll be a key player on our AI-first support team, helping customers resolve complex technical issues while actively shaping how we scale and improve our support systems.
What they're looking for
- 2–4 years of experience in a technical support or application support role in a B2B SaaS environment
- Strong diagnostic and troubleshooting skills, comfortable working with logs, APIs, and browser developer tools
- Solid understanding of SaaS product architecture concepts (APIs, integrations, data flows)
- Experience with CRM and ticketing systems such as Intercom, Zendesk, Jira, or similar
- AI tool fluency, able to use AI to increase productivity, analyze data, and actively contribute to support AI agent improvement loops
- Adaptability to flex across priorities as needed, from strategy and AI improvement work to hands-on ticket crunching during peak-volume periods
More about this role
As a Technical Support Specialist at DataSnipper, you'll be a key player on our AI-first support team, helping customers resolve complex technical issues while actively shaping how we scale and improve our support systems.
This isn't a traditional support role. You'll work hands-on with our agentic AI infrastructure, helping to improve its resolution rate and answer quality, while independently handling escalated tickets that require real technical depth - think log analysis, API debugging, and coordinating with Engineering on code-level investigations.
Beyond the day-to-day, you'll help build the foundation that makes our team better: maintaining our technical knowledge base, identifying recurring issue patterns to feed back into Product and Engineering, and contributing to the onboarding and development of new team members.
You'll be joining a small, fast-moving global team based across Amsterdam, New York, and Kuala Lumpur, where curiosity, ownership, and a bias for systemic thinking are as valued as technical ability.
Audit and finance are still massively manual and we are changing that. DataSnipper is a $1B, bootstrapped unicorn with 600,000+ users across 180+ countries,...
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