David Energy is the only energy provider helping New York City businesses beat their utility bill every month with free, plug-in batteries. Backed by USV.
About the role
Own Customer Support as an operational function integrated with enrollment, billing, and field operations
What they're looking for
- 7–10 years of experience owning complex, execution-heavy operations in a scaling company
- Direct experience leading complex back office operations in a data-intensive or regulated environment
- Experience overseeing hardware deployments, field operations, or physical infrastructure implementations
- Strong team builder who is comfortable being hands-on while building systems that can scale
- Strong analytical and systems mindset, with experience using data to manage performance (SQL preferred)
- Able to partner closely crossfunctionally while owning outcomes
More about this role
David Energy is creating a new kind of power company. We offer cheaper and cleaner energy than traditional Retail Electricity Providers (REPs) can, and we do so economically because we can tap into renewable supply (e.g. solar) and controllable capacity (e.g. batteries) anywhere it exists, including "behind" customers’ electricity meters. We’re a series A company aiming to run the grid on clean energy 24/7/365.
We’re rapidly scaling our "Beat the Utility" product which guarantees small commercial customers that their total electric spend will be less than their incumbent utility. We can make this guarantee because our technology and risk management unlock value that is not available to the utility. We're currently operating in NYC (NYISO Zone J) and scaling toward hundreds of new customer locations per month, with plans to expand to additional zones and ISOs across the Northeast.
We’re looking for a highly accountable, execution-driven, technical Head of Operations to own and scale the company’s field operations, hardware implementation, enrollment operations, billing operations, and customer support during a critical growth phase.
Reporting to the COO, the Head of Operations is...
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