Daybreak partners with districts and schools to provide personalized mental health support to help students reach their full potential. Backed by Lightspeed, Y Combinator and USV.
About the role
This role owns workforce management for our largest revenue channel: clinician capacity, retention, utilization, and credentialing throughput. Revenue and gross margin are the outcomes you are accountable for. The day-to-day job is building and running the systems that get us enough clinicians, seeing enough sessions, at the right cost.
What they're looking for
- Workforce or capacity planning experience. Forecasting supply and demand, managing a distributed or contract workforce, or scaling a service delivery team. This is the core skill we are hiring for
- Ownership of complex operational programs with direct accountability for measurable outcomes like revenue, gross margin, retention, utilization, or cost
- Strong analytical fluency. You investigate performance on your own, spot trends and root causes, and turn data into action instead of waiting on an analytics team to hand you the insight
- Business and financial acumen. You understand how operational decisions land in revenue, unit economics, and gross margin
- Comfort influencing without authority. Stakeholders will not report to you, and they will not always agree with your timeline
- Self-directed prioritization. You will own a backlog across several workflows and decide what deserves attention when everything feels urgent
More about this role
This role owns workforce management for our largest revenue channel: clinician capacity, retention, utilization, and credentialing throughput. Revenue and gross margin are the outcomes you are accountable for. The day-to-day job is building and running the systems that get us enough clinicians, seeing enough sessions, at the right cost.
We are scaling this channel fast while holding the line on margin, and we need someone who owns it full time and can turn chaos into a repeatable system. Think GM-level ownership. You will work across Clinical, Recruiting and Credentialing, Operations, Finance, Product and Engineering, and Go-to-Market. You will manage stakeholders who do not report to you, present directly to executives, and have clear line of sight into the revenue and cost you move.
- Workforce management. Clinician capacity planning, retention, utilization, and credentialing throughput. This is the core of the job.
- Gross margin and unit economics. Translating workforce performance into cost and margin impact, and making the tradeoffs visible.
- Performance analytics and root-cause work. Digging into operational and financial data yourself to find where performance is moving,...
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