About the role
We are looking for a seasoned Director of Customer Success – Enterprise to lead and scale our enterprise customer success function. This role is critical to ensuring our largest and most complex customers achieve rapid time to value, successful go-lives, strong adoption, and long-term success. You will own the end-to-end enterprise customer journey—from onboarding through renewal—while building trusted executive relationships, driving execution excellence, and mentoring a high-performing Customer Success team.
What they're looking for
- Lead and scale the Enterprise Customer Success function in a fast-growing SaaS environment
- Own the delivery of complex enterprise onboarding and implementation projects, ensuring on-time, high-quality go-lives
- Build and maintain trusted relationships with senior stakeholders and executives at customer organizations
- Drive operational rigor and execution: clear plans, milestones, risk management, and accountability
- Establish and enforce best practices, playbooks, and success frameworks for enterprise customers
- Mentor, coach, and develop CSMs, helping them grow as trusted advisors and execution leaders
More about this role
DealHub is leading in the field of business application and with its unique quote-to-revenue solution helps the hottest names in the industry increase their revenue and manage their growth.
We are looking for a seasoned Director of Customer Success – Enterprise to lead and scale our enterprise customer success function. This role is critical to ensuring our largest and most complex customers achieve rapid time to value, successful go-lives, strong adoption, and long-term success.
You will own the end-to-end enterprise customer journey—from onboarding through renewal—while building trusted executive relationships, driving execution excellence, and mentoring a high-performing Customer Success team.
This is a hands-on leadership role. You will combine strong people leadership with an execution mindset, dive into complex customer situations, and personally drive outcomes when needed.
- Lead and scale the Enterprise Customer Success function in a fast-growing SaaS environment.
- Own the delivery of complex enterprise onboarding and implementation projects, ensuring on-time, high-quality go-lives.
- Build and maintain trusted relationships with senior stakeholders and executives at...
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