Backed by Accel, Index and a16z.
About the role
Most of your time will be spent working directly with customers to establish what should be measured and then building what produces it. Usually, the hard part comes from driving alignment, not the analysis itself.
What they're looking for
- A history of building internal tooling that gained meaningful adoption, and the judgment to recognize when a problem should stay a one-off
- Experience working on AI products in production, including evaluating LLM or agent behavior and building the evaluations yourself
More about this role
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
When a Fortune 500 hands its customer experience to an AI agent, it is one of the largest bets the business will make that year — and enterprises of that size do not make it on a demo. Each customer has their own requirements...
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