Backed by Accel, Index and a16z.
About the role
We're looking for an Agent Education Manager to act as an expert advisor on two fronts: externally, teaching customers, partners, and prospects how to build agents within Decagon; and internally, advising our delivery teams on what enablement programs will drive the best outcomes for their customers. This role spans both pre-sales and post-sales.
What they're looking for
- Experience building or scaling enablement programs for partner, channel, or agency audiences, with hands-on delivery experience and an understanding of how those partners operate day to day
- Familiarity with conversational AI, agent platforms, or technical deployment work
- A consulting background (strategy, management, or implementation) with a bent toward translating strategy into hands-on execution
More about this role
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
Decagon's Enablement team builds and delivers the programs that unlock product expertise for every customer and partner we work with. We sit at the intersection of product, strategy, and delivery, translating how Decagon's...
Browse similar: AI jobs · AI startup jobs · Startup jobs · San Francisco Bay Area