Backed by Accel, Index and a16z.
About the role
Play a key role in shaping the Agent Strategy function and laying the groundwork for how it operates at Decagon Build meaningful and long-lasting partnerships with our customers, and act as your customers' strategic advisor
What they're looking for
- Are familiar with Agentic AI tool deployments in large organizations
- Have working knowledge of Customer Support processes, systems, and best practices
- Have experience in a high-growth startup environment
- Have a bachelor's degree in Science, Technology, Engineering, Math or similar fields
More about this role
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
Decagon’s Agent Strategy team is a high impact group that shapes how customers use and gain value from our product. You will work alongside a sharp and collaborative team of ASMs who build best practices, guide customers...
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