Backed by Accel, Index and a16z.
About the role
Decagon is growing fast — we're looking for a Business Systems Manager to own the implementation, deployment, and maintenance of our ERP, and to drive ownership across our broader systems landscape — Ramp, Navan, TeamOhana, Aleph, and more. This isn't a role about evaluating tools and writing decks. You'll be hands-on, driving the full SDLC across all of these systems while partnering closely with every relevant business stakeholder.
What they're looking for
- You've led AI transformation initiatives specifically within G&A or back-office functions — you know the common failure modes and how to avoid them
- You have a product mindset: you don't just build automations, you build things people actually adopt and love using
- Compensation
- $180K - $220K + Equity
More about this role
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
This role rolls up into the AI Transformation team, within the broader Finance Org today — though our mandate reaches far beyond it. We're pushing to leverage AI across the entire organization, creating multiples of efficiency...
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